Attractions Assistant

We are looking for people to join our team at Landmark Forest Adventure Park!

Job Description

JOB TITLE:

• Attractions Assistant            

RESPONSIBLE TO:

• Operations Manager, Senior Attractions Supervisor and Attraction Supervisors.

RATE OF PAY:

• £13.45 plus the Annual Bonus Scheme and other great benefits
• Please note: wage rates may differ for applicants under 18, in line with age-related pay legislation.

TYPE OF ROLE:       

• Part-time and full-time contracts
• These positions are seasonal (available up until October 2026)

PURPOSE AND OBJECTIVE OF ROLE

• To ensure visitors have a safe and enjoyable experience on attractions in the Park.

Main Duties & Responsibilities

General Assistance

• Take direction from the Attractions Supervisors
• Ensure compliance with Company policies and procedures
• Carry out pre-opening checks before the park is open to the public
• Handle visitor enquiries and resolve any complaints
• Work as part of a team, ensuring good communication with team members
• Adopt a positive attitude to promote a healthy working environment by listening to and encouraging others
• Work across a variety of attractions each day
• Support special events or shows within the Park when required.
• Support the Attractions Supervisors with additional tasks as required including assisting other departments if needed, such as Retail & Admissions or Food & Beverage, during peak times
• Keep the attractions area clean and tidy
• Ensure litter is disposed of properly
• Report any maintenance issues related to the attraction in a timely manner

Visitor Experience & Customer Service

• Greet visitors and provide information about attractions in a friendly and helpful manner.
• Engage with and encourage visitors whilst on attractions.
• Manage queues to ensure an efficient flow of visitors.
• Enforce queue regulations and maintain order as necessary.
• Contribute to the smooth running of the department and all areas of responsibility.

Attraction Operation and Safety

• Carry out safety checks as required for each assigned attraction.
• Monitor visitors during the attraction experience to ensure compliance with rules
• Report any malfunctions, safety concerns and Health & Safety incidents to Attractions Supervisors and First Aid team in a timely manner

Emergency procedures

• Respond quickly to attraction malfunctions or visitor emergencies
• Assist with evacuations if necessary

Special requirements

• Strong work ethic
• Positive, can-do attitude working as part of a team
• Punctual and reliable
• Good communication skills and a positive, customer-focused attitude
• Flexibility and ability to respond quickly to the changing requirements of the business.
• Use of appropriate PPE as required

The above list is not exhaustive. From time to time, the Company may adjust your duties or ask you to carry out additional tasks to meet business needs.