Retail & Admissions Assistant

We are looking for people to join our team at Landmark Forest Adventure Park!

Retail & Admissions Assistant

JOB TITLE:

• Retail & Admissions Assistant         

RESPONSIBLE TO:

• Retail & Admissions Supervisors

RATE OF PAY:

• £13.45 per hour Please note: wage rates may differ for applicants under 18, in line with age-related pay legislation.
• Annual Bonus Scheme and other great benefits     

TYPE OF ROLE:

• Seasonal, Part Time, Age 16+ ( various dates from October – December 2026, April 2027 and June – September 2027).
• This role requires ability to work school holidays and weekends.

PURPOSE AND OBJECTIVE OF ROLE

• To provide excellent customer service, process admissions, and assist with retail sales

Main Duties & Responsibilities

Retail

• Assist visitors with purchases and provide attraction recommendations.
• Operate the till system, handle cash and process card transactions.
• Ensure all banking and cash handling requirements are met, ensuring adherence to security and cash handling procedures at all times.
• Restock shelves, maintain displays and ensure the shop is tidy and presentable
• Monitor stock levels and report any shortages to the Retail & Admissions Supervisor.
• Assist with visual merchandising and promotional displays in park outlets.
• Admissions
• Welcome visitors in a warm, professional manner.
• Process ticket sales accurately using the admissions system.
• Provide information about the Park, attractions, exhibitions, facilities and special events.
• Contribute to the smooth running of the department and all areas of responsibility.
• Assist with queue management during busy periods.
• Handle customer enquiries in person, via phone and email.
• Ensure the admissions area is clean, organised and fully stocked with promotional materials as is visibly appealing for visitors

General

• Provide friendly and helpful customer service to visitors, responding to enquiries and directing them as needed.
• Undertake sales activities and any other activities in Retail & Admissions following service standards, ensuring that sales opportunities are maximised.
• Take delivery of stock, unpack, and process deliveries
• Manoeuvre stock between the shop floor, storage areas and other retail outlets within the park as required each day.
• Handle customer complaints professionally and escalate issues when necessary.
• Follow health and safety, cash handling and security procedures
• Work collaboratively with team members and other departments.
• Support events, promotions and special activities as required.
• Support a culture of continuous improvement

Special requirements

• Ability to work in a fast-paced environment
• Strong work ethic
• Punctual and reliable
• Positive, can-do attitude working as part of a team
• Good numeracy skills and attention to detail for handling transactions.
• Basic IT skills and experience using POS systems (preferred)
• Knowledge of Health, Safety and Environmental regulations.
• Knowledge of Liquor Licensing law

The above list is not exhaustive. The company may amend your duties from time to time and, in addition to your normal duties, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the business.

Interested?

To apply for this position, candidates should fill out the application form on the ‘Join the Team’ page.